The agreement between you and P11 Digital governing our web design, hosting, and maintenance services.
Last updated: 8 May 2026 | Effective: Immediately upon engagement of services. By instructing P-Eleven Ltd to begin work, you agree to be bound by these Terms & Conditions.
In these Terms & Conditions, the following definitions apply:
P11 Digital is a trading name of P-Eleven Ltd, incorporated and registered in England and Wales. These Terms & Conditions, together with any proposal, quote, or statement of work issued by the Company and accepted by the Client, constitute the entire agreement between the parties ("Agreement").
By instructing the Company to commence work — whether verbally, by email, by signing a proposal, or by making a payment — the Client confirms that they have read, understood, and agreed to these Terms & Conditions.
These Terms supersede any prior understandings, representations, or arrangements between the parties. No variation shall be effective unless agreed in writing by a Director of the Company.
B2B notice: These Terms are designed for business clients. We do not contract with consumers under the Consumer Rights Act 2015 on a standard basis; where a Client is acting as a consumer, additional statutory rights may apply.
The Company provides the following categories of digital services:
The specific scope of Services for each Client will be set out in a written proposal or statement of work. Where no written scope exists, the Company's reasonable interpretation of the agreed brief shall apply.
The Monthly Plan provides clients with an all-inclusive web design, hosting, and maintenance service on a rolling subscription basis.
Web design, hosting, maintenance, SEO setup & ongoing support included.
The monthly fee is £149 per month plus VAT at the applicable rate. The Company reserves the right to revise pricing with a minimum of 30 days' written notice. The Client may cancel before the revised price takes effect in accordance with clause 4.4.
The Monthly Plan has a minimum initial term of 12 months from the commencement date ("Initial Term"). The Client commits to paying the monthly fee for the full Initial Term regardless of early cancellation attempts, unless the Company is in material breach of this Agreement.
After the Initial Term, the subscription shall automatically continue on a rolling monthly basis until cancelled in accordance with clause 4.4.
Content updates exceeding 1 hour per month, new page builds, and structural redesigns will be quoted separately.
To cancel the Monthly Plan after the Initial Term, the Client must provide 30 days' written notice to Sales@p11digital.co.uk. Cancellation within the Initial Term does not relieve the Client of their obligation to pay for the remainder of that term.
Upon valid cancellation, the Company will continue to provide Services until the end of the 30-day notice period. No refund is given for unused days within the final billing month.
Important: The website files, code, design assets, and all other digital deliverables produced by the Company under the Monthly Plan remain the property of P-Eleven Ltd throughout the subscription period. The Client is granted a licence to use and display the website in its published form.
After the completion of the 12-month Initial Term, the Client may request a full transfer of their website files. This transfer is available at a one-off fee to be quoted at the time of request (covering export, migration preparation, documentation, and administrative costs). File transfer requests must be made in writing to Sales@p11digital.co.uk.
Upon file transfer and payment, the Client will receive all source files, assets, and code relating to their website, and the Company's licence over those assets will terminate.
For clients who prefer to own their website outright, the Company offers the following fixed-price packages:
Single-page website. Ideal for service providers, landing pages, and startups.
Multi-page business website with full navigation, contact form, and SEO setup.
Full online shop with product catalogue, basket, checkout, and payment integration.
All one-off packages include custom design, development, mobile responsiveness, SEO setup, and a 30-day post-launch support period. Hosting is not included in the package price and will be quoted separately based on the Client's requirements.
Upon receipt of the final balance payment, all website files, source code, and design assets created by the Company for the Client under a one-off package are transferred to the Client in full. The Client shall own all deliverables outright from this point.
The Company retains the right to display the work in its portfolio and to use the project as a case study, unless the Client requests otherwise in writing.
All one-off packages include 30 days of post-launch support from the date the website goes live. This covers bug fixes, minor adjustments, and technical issues arising from the Company's work. It does not cover new features, additional pages, content changes, or issues caused by third-party platforms.
After the 30-day support period, further support is available at the Company's standard day rate, or the Client may migrate to a Monthly Plan.
The Company will provide hosting options and pricing upon request. Hosting is provided as a separate service and is subject to separate terms. Alternatively, the Client may arrange their own hosting and the Company will assist with deployment at no additional charge (within reasonable time limits).
Work falling outside the agreed package scope will be quoted separately before commencement. The Company will always obtain written approval before undertaking out-of-scope work that incurs additional charges.
Monthly Plan fees are collected in advance on a recurring basis via direct debit or card payment. The first payment is due upon commencement of work. Subsequent payments are collected on or around the same date each month.
Failed payments will result in a suspension of Services after 7 days. Repeated failed payments may result in termination of the Agreement in accordance with Section 12.
| Stage | Amount Due | When |
|---|---|---|
| Deposit | 50% of agreed project price + VAT | Before work commences — upon acceptance of the quote |
| Final Balance | 50% of agreed project price + VAT | Before the website goes live / files are transferred |
The website will not be made live, and files will not be transferred to the Client, until the final balance has been received in full.
All invoices are due within 14 days of issue unless otherwise agreed in writing. Invoices are issued by email in PDF format.
Without prejudice to any other right or remedy, if any payment is overdue, the Company reserves the right to:
All prices are exclusive of VAT. VAT will be charged at the applicable rate at the time of invoice. Where the Company is registered for VAT, a VAT invoice will be issued. The Client is responsible for determining their own VAT treatment.
To enable the Company to deliver Services efficiently and on time, the Client agrees to:
Delays caused by the Client's failure to provide content, feedback, or approvals on time will extend project timelines accordingly. The Company is not liable for delays caused by the Client and may charge additional fees for work necessitated by unreasonable delays (exceeding 30 days).
The Client warrants that:
The Client shall indemnify and hold harmless the Company against any claims, damages, costs, or expenses arising from content provided by the Client.
Where the Client provides access credentials (domain registrar login, existing hosting account, social media accounts, etc.), these must be current and accurate. The Client remains responsible for the security of their accounts. The Company will handle provided credentials with reasonable care and will not share them with third parties.
The Company may use proprietary code frameworks, templates, libraries, tools, and methodologies in the development of the Client's website. These form part of the Company's intellectual property and are not transferred to the Client, even where the website deliverables are transferred.
The Company grants the Client a perpetual, non-exclusive, royalty-free licence to use any such Company IP solely as incorporated into the delivered website, for the purpose of operating and maintaining that website.
All content supplied by the Client (logos, images, copy, brand assets) remains the intellectual property of the Client at all times. The Client grants the Company a non-exclusive licence to use such content solely for the purpose of delivering the agreed Services.
Design assets created specifically for the Client (custom illustrations, bespoke graphic elements, layouts, and page designs) are included in the deliverables transferred upon completion of a one-off project or upon file transfer under the Monthly Plan. The Company retains the right to use such assets in its portfolio.
The Company may incorporate licensed third-party assets (stock photography, icon libraries, fonts) into the Client's website. The Company will ensure appropriate licences are in place at the time of delivery. The Client is responsible for maintaining such licences after file transfer, where applicable.
Where the website incorporates open-source software (e.g. CMS platforms, JavaScript libraries), such software is provided subject to its own licence terms, which the Client agrees to comply with.
The Client agrees not to use the website or any services provided by the Company for any purpose that is unlawful, harmful, or in breach of these Terms. Without limitation, the Client agrees not to:
The Company reserves the right to immediately suspend or terminate Services (without refund) if the Client breaches any of the above acceptable use provisions.
Each party agrees to keep confidential all information received from the other that is marked as confidential or that a reasonable person would consider confidential ("Confidential Information"), and not to disclose such information to any third party without the prior written consent of the disclosing party.
This obligation does not apply to information that: (a) is or becomes publicly available other than through the receiving party's breach; (b) was already known to the receiving party before disclosure; (c) is required to be disclosed by law or court order.
The Company may disclose the existence of its engagement with the Client (but not the contents of any confidential discussions) for portfolio and marketing purposes, unless the Client requests otherwise in writing.
Please read this section carefully. It sets out the extent of the Company's liability to the Client.
The Company warrants that it will provide the Services with reasonable skill and care. Other than as expressly set out in these Terms, the Company gives no warranties, representations, or guarantees of any kind in relation to the Services, whether express or implied.
In particular, the Company does not warrant that: (a) the website will be error-free or uninterrupted; (b) search engine rankings will improve by any specified amount; (c) the website will be compatible with all browsers, devices, or future technologies.
To the fullest extent permitted by law, the Company shall not be liable to the Client for:
The Company's total aggregate liability to the Client under or in connection with this Agreement — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Client to the Company in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes the Company's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.
After the Initial Term of the Monthly Plan, the Client may terminate the Agreement by providing 30 days' written notice. See Section 4.4 for full cancellation terms.
The Company may terminate this Agreement with immediate effect by written notice if the Client:
Upon termination for any reason:
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation.
Before commencing any legal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation for at least 30 days. If the dispute is not resolved, either party may refer the matter to mediation before proceeding to litigation.
If you have any questions about these Terms & Conditions, or wish to raise a concern, please contact us:
P-Eleven Ltd (trading as P11 Digital)
71-75 Shelton Street, London, England, WC2H 9JQ
Company No. 16288440 — Registered in England & Wales
Email: Sales@p11digital.co.uk
Phone: +44 7496 325622
Website: www.p11digital.co.uk
These Terms & Conditions were last reviewed and updated on 8 May 2026. They are effective immediately for all new and existing engagements. The Company reserves the right to amend these Terms at any time; continued use of our Services after notification of changes constitutes acceptance of the revised Terms.